+971 55 612 7320 / +971 4 443 4505 info@afrodiva.ae

RETURN AND EXCHANGE POLICY

RETURN policy

Kindly make sure that you inspect your hair thoroughly before using and installing your exotic locks.

We have a very strict quality control process to make sure that all our clients receive nothing but the best products available in the market.

AFRODIVA products are custom made to your preference. therefore, there are NO RETURNS & NO EXCEPTIONS.

Exchange Policy

Due to the nature of our products, all sales are final. NO  REFUNDS, however exchanges may be accepted subject to the following terms and conditions.

If for any reason you have received a wrong order, we will agree to exchange for another product of equal value or give you a store credit if the product is out of stock. THE PRODUCT MUST BE RETURNED WITHIN 72HRS AFTER THE RECORDED RECEIPT OF THE ORDER.
AFRODIVA EXOTIC HAIR will not accept any returns or exchanges of any products if the wig/weft/closures  has been worn, washed,and colored.

All shipping, handling costs and money transfer fees will be at the customer’s expense therefore we suggest sending through a courier that provides tracking information and delivery confirmation since we are not responsible for lost packages.

All products must remain in their original packaging.

Before an exchange can be made we must receive the product initially purchased.

Products will not be accepted for returns or exchanges if they have been worn, styled, cut (lace or hair), or had products applied to them such as glue or hair products.

In a case where any of the conditions above are not met, we reserve the right to refuse an exchange.

Feel free to contact us for more details on your order or for any other concerns,please contact within 48hrs after your order as been received. call +971 55 612 7320 Email us at info@afrodiva.ae

IMPORTANT:
ALL OUR DIVACROWNS (WIGS),CUSTOM CLOSURES,CUSTOM FRONTALS & CUSTOM DYED ARE FINAL SALE.